24-hour guest messaging
Questions, problems and check-in issues answered day and night, every day of the year.
Full-service co-hosting for short-term rental owners who don't live nearby. We run the guests, the pricing and the turnovers — while your Airbnb account, your listing and your payouts stay exactly where they are.
The problem
That's the whole job, really — someone awake when you're not.
Somewhere between the fourth guest message of the day and the cleaner cancelling on a Friday, a short-term rental stops feeling like an investment and starts feeling like a second job. Most owners don't want to hand over control. They want their evenings back.
So we answer at three in the morning. Not an auto-reply, not a call centre — a person, reading what your guest actually wrote and sorting it before you'd have woken up to see it.
What we handle
Six things, run for you, every week. You approve the strategy — we run it.
Questions, problems and check-in issues answered day and night, every day of the year.
Nightly rates and seasonal minimums reviewed weekly against a live comp set, not set once and forgotten.
Cleaners scheduled, confirmed and checked between every stay, with a local crew in your market.
Copy, photo sequencing, amenity coverage and search ranking, reviewed and kept current.
Recommendations on who to accept, and the house rules that keep the wrong bookings away.
What your property earned against a matched comp set — so you can see the lift, not take our word for it.
What stays yours
The question we get first, every time, is "so you take over my listing?" No. And it's the part worth being precise about.
Stays in your name. You keep full access and can remove us at any time.
Yours throughout — along with its reviews, its history and its ranking.
You remain the host of record. The agreement with each guest is yours, not ours.
Airbnb pays you directly. You pay our invoice monthly.
We are never in the path your money takes. Not once, not as a favour, not for a deposit.
What it costs
Who you're dealing with
I'm Ken. I've been running short-term rentals for years — pricing them, answering the 2am messages, chasing the cleaner who didn't show. Omnia Co-Hosting is that same work, done for owners who can't be there.
We're taking on our first few owners in the Smokies this quarter. That's deliberate. It means you get a person who knows your property rather than a ticket number in a queue, and it means we can't afford for any of them to go badly.
If that sounds like the wrong stage to join at, I'd rather you knew now than found out later.
Start here
Send us your address and we'll pull it against a matched comp set, then send you what your property earned versus what comparable ones did — plus the three specific gaps costing you the difference.
48 hours, no cost, no obligation. You keep the report whether you work with us or not.
Your audit is being put together now and we'll message you when it's ready, usually within 48 hours. If anything's unclear in the meantime, call or reply to the confirmation email.